Refund policy
Made-to-order products
Every Threads & Snitch item is made to order after you place your order. Because each item is produced specifically for you, we do not accept returns or exchanges for change of mind, buyer’s remorse, or choosing the wrong size or colour. Please review the product description and size guide carefully before ordering.
Damaged, defective, or incorrect items
If your item arrives damaged, has a manufacturing, print, or embroidery error, or the item you receive does not match what you ordered, contact us within 30 days of delivery.
Email threadsandsnitch@gmail.com and include:
- Your order number
- A clear description of the issue
- Clear photos showing the problem; if multiple items are affected, include a photo or video showing all affected items together
After we review the claim, eligible issues will receive a free replacement or a refund. You do not need to return a damaged or defective item unless we specifically ask you to.
Cancellations and order changes
Orders can enter production shortly after they are placed. Contact us immediately if you need to request a cancellation or change. We will try to help, but we cannot guarantee changes or cancellations after an order has entered production.
Refund timing
Approved refunds are issued to the original payment method after the claim is processed. Your bank or card provider may take an additional 5–10 business days to post the refund.
Contact
For help with an order, email threadsandsnitch@gmail.com.