Refund policy
Because every Threads & Snitch garment is made to order once you purchase it, we're not able to offer free returns on change-of-mind orders the way stocked retailers do. Here is exactly how we handle returns:
**Defects, damage, or misprints — always refunded or replaced**
If the item you receive is defective, damaged in transit, incorrectly sized versus what was ordered, or shows any embroidery or print error, we will replace it free of charge or issue a full refund, including shipping.
- Report within 30 days of delivery
- Email [hello@threadsandsnitch.com] with your order number and photos of the issue
- Approved claims are resolved within 5 business days
**Change-of-mind returns**
Because pieces are produced on demand, we cannot resell returned items. For this reason we don't accept change-of-mind returns on made-to-order pieces. We strongly recommend:
- Checking the size guide before ordering
- Reaching out to us with questions *before* placing an order — we respond within 24 hours
**Exchanges**
Size exchanges on unworn, unwashed pieces are evaluated case-by-case within 14 days of delivery. The customer covers return shipping; we cover outbound shipping on the replacement.
**Refund timing**
Approved refunds are issued to the original payment method within 5–10 business days.
**Non-returnable items**
- Sale items marked "Final Drop"
- Gift cards
- Pieces that have been worn, washed, or altered